Think Innovations Pty Ltd (trading as Remote Staff) is an Australian-owned Company that also owns a UK London based company called Remote Staff Limited and later this year will establish our USA operations.
Remote Staff officially started when we sub contracted our first staff going back in November 2007, who is still under contract to this day with the same client. Our first year of operations at Remote Staff has seen 100 professional people from the Philippines sub contracted to work directly and exclusively with our clients based around the world.
We make working remotely with offshore staff professionals a sustainable staffing solution our clients can depend and rely on for their future success. We have been supplying all types of staffing roles from mission critical to non mission critical job roles. As a result, we have seen firsthand new opportunities created for our contractors aboard and the strengthening of our clients businesses.
Unlike many of our competitors whose core business is close to renting an office space, Remote Staff has a solid business model in place to make sure our clients succeed working with offshore staff in a remote environment is sustainable. Our focus is offering sustainable staffing solutions that our clients can depend and rely on for their future success is possible thanks to 3 core disciplines in place:
In house recruitment team :
We customise every new job position in order to deliver the right candidate for our clients. The process includes police clearance, cross checking of pending visa applications, verifying family and pregnancy planning, background checking and confirming professional ability to work from a privet room at home with the right hardware and internet connections, as well as assessing the applicants English speaking and understanding abilities.
Investing in online technology to facilitate our operational ability to service our clients. We have building our own:
CRM system to manage our relationships with the open market;
Online time sheets that is linked to our payroll and invoice system so we do not delay payroll and confirm to our clients that you only pay for hours and days worked;
Established recruitment system which enables us to screen thousands of candidates and manage the right talent needs for our clients. This builds the talent pool of quality offshore professionals we could offer.
Complaints system and transparency workflow management tracking systems that tracks activities thought the day every 20 to 30minutes, including screenshots of computer monitors every 3minutes, internet connection speed checks, and soon delivering on web cam photos every few minutes confirming identity and work environment of contracted staff. These technologies are designed to ensure that we meet or exceed our clients expectations that their offshore staff are in fact online, on-time and working on work related activities.
Remote Staff transparent affiliate system keeps our referral partners informed of our progress with serving their leads. This also demonstrates our commitment to providing a quality service with the upmost care with each and every referral. If someone wants to refer a friend or a business colleague to Remote Staff, our affiliate system will show us contracting your lead and moving them to a ‘follow up” folder when contact is made, “keep in touch” folder, “pending” folder, “client folder” and “no longer prospect” folders.
Admin operations system helps our in-house staff be fully updated with the right data so our ability to managing 100’s of offshore contractors working with our clients would all runs smoothly.
Established good Reputations:
Our focus has been to facilitate trust on both clients’ perspectives and from the offshore contractors prospective.
Adding security to our contractors as much as possible:
Professional online job careers that are home based, giving our contractors a better work-life balance and giving our clients superior quality candidates;
On time payroll salary in local currency. We have a corporate HSBC payroll system and remittance company in place for instant transfers of funds;
Wages in line with Industry standers pay for the local market;
Re-hiring & continuous sub contracting commitments. Once we find a quality offshore staff member, it would be our job to keep them contracted and working with our clients for life;
Fantastic contractor career growth and working experience with our international employers;
We have hundreds of Filipino professional currently contracted for a number of years working with our clients, thus showing that Remote Staff is an enterprise proven as a stable BPO company.
Removing the risk away from our clients as much as possible:
4 months staff replacement guarantee;
Only pay for days and hours worked, no need to pay for sick leave or holidays;
Let go of any staff with just 24hr notice in the first 4 months, after 4 months will need 2 weeks notice;
One year contracts with minimum one month term. After the first month 24hr notice is needed to pull out of the contract without any obligations. After 4 months, 2 weeks notice is needed to pull out of the contracted without any obligations.
Today, we are on track to achieve our target goal of 1,000+ sub contracted staff by the year of 2012 and have in place a in-house team of over 20+ staff dedicated to supporting our clients success in working with our offshore remote staff contractors. We have delivered a fanatic ROI for many of our clients and hope we could achieve the same for your business.
Remotestaff Inhouse Team
Remotestaff Inhouse Staff Group shot
Shangrila Hotel , Makati ,Philippines Dec. 2009
Wacky shot...
Chris Jankulovski
Rica J.
Business Development
Walter F.
Consultant & Licensee of Australia, Victoria
Lance H.
Consultant for UK & Europe
Web Development
Lawrence
Head Developer
Norman
System Developer
Roy
System Developer
Mike
System Developer
Anne
Systems Quality & Assurance Officer
Client-Staff Relations Officers and Compliance
Heirissa
Ma.Theriza
Accounts
Reg
Tam
Recruitment
PJ
Paola
Rheena
Meliza
Tina
Marketing
Jason
May
What people say about Think Innovations - Remote Staff labour hire service
"Virtual office becomes a reality"
"Small businesses are starting to take advantage of cheap overseas labour by outsourcing work such as marketing, web design and office administration. Budding entrepreneurs say that thanks to the internet, they have been able to source white collar workers from overseas at a significantly lower cost than in Australia."
Australian Broadcasting Corporation
Broadcast: 02/02/2010 Reporter: Thea Dikeos
“RemoteStaff.com.au searched and found me an an offshore professional assistant to work remotely with me, who met my criteria based on my job description I gave to them. I can tell you it was the best thing I have done. Now my remotestaff assistant puts my videos live on the website, does my SEO work on the website and is teaching me things along the way as well. All my websites, blog’s and social marketing efforts online are up to date. Anytime I need help on a new task she is there ready and waiting. She is dedicated to my work and does an absolutely fantastic job. I know that I am also making a difference to her life as she is a single Mum with a daughter. So knowing that I am supporting her to be able to work professionally from home and be there for her daughter is a good feeling.
She is online each day with Skype and email and Remote Staff keep track of her work and hours all on my behalf. It took me about two weeks to settle in with having her set-up and now she pretty much runs a lot of my work. I actually feel a lot freer again and have more time for my kids and more time to sleep.
"
Justine Pollard
Stockmarket trader & Best Selling Author of Smart Trading Plans
www.smarttrading.com.au
“I use a staff member from Remote Staff who’s currently in Taiwan, but who began working with me when she was in the Philippines. I also use a virtual assistant in Brisbane, and I am based in Perth with clients around Australia, in New Zealand, the US, the UK and South Africa. I am a truly global business!
When launching Home Biz Chicks I knew that I would require virtual assistance as I was three months pregnant. I wanted to ensure that service for members continued smoothly when I went on maternity leave (Sept 09). I also didn’t want the hassle of hiring staff and dealing with staff issues – plus I work from home so can’t cater for staff to be physically located with me. I also had trouble finding suitable contractors in Australia who were affordably priced. My main need was for help with online services as the majority of products and services are virtual – so I needed a hand with e-newsletters, web site maintenance and web page creation. I came across Remote Staff at a networking event, and have been pleasantly surprised by the service. I was able to go on maternity leave knowing the business would continue to operate without me and with no high overheads.
I had never considered using a virtual assistant from overseas before hand, but the price and professionalism afforded by Remote Staff made it a ‘no brainer’. My assistant, Kim, began with me in June of 2009. During that time she moved to Taiwan for studies and will return to the Philippines soon. The fact that she was able to move countries, while continuing to provide a great service for me was fantastic. I didn’t have to worry about losing her and then finding someone else. We can continue to operate together no matter where we are in the world – as long as you have an internet connection. “
Sue Papadoulis
Founder of HomeBizChicks.com
The ultimate resource for women working from home
“We have tried many design companies but they are expensive and slow. Since we have a full time designer with remotestaff.com.au now things have been moving a lot faster for us and we have been able to hire more staff in our Australian office. We have big plans over 2010 which includes hiring both more onsite employees and remote staff employees like programmers and a SEO manager with remotestaff.com.au.“
Jimmy www.jimmysdeals.com.au
“Since engaging a telemarketer with RemoteStaff.com.au in November 2008, and after training one of its outsourced staff, Ness Consulting has built a sales pipeline totalling $2.3M for one of its clients; a great result given that this results come within the traditionally slower festive season.
Very happy with the solid controls put in place by RemoteStaff to ensure a positive outsourced staffing experience. My staff work together with me on a day to day basis and the experience is just like having the staff working from the next room, rather than in another country. “
Myles Urquhart
Ness Consulting Business development and Lead generation service to IT and Telco industry clients.
“Over the next few years my intention is to use remotestaff.com.au as my back end offshore staffing supplier to run my entire New Business Development team via Remote Staff and all 24/7 IT Support. Right now we are contracting one staff.“
Fernando Paul
Virtualtech Consulting
“My remote staff web designer allows me to deliver existing projects faster and easier. But now it also lets me enhance my services to deliver more to my clients, because i have hired someone with a bigger skill set and more experience. By hiring my offshore staff with Remotestaff.com.au I have double my return and saved 80 hours per month on my time each month.“
Tom Atanasow
Web Creation Technologies www.webcreation.com.au
“I couldn’t afford to pay $45,000 to hire someone to answer the basic questions in a call centre capacity for my business. I was trying to save cost by employing Uni students but they didn’t want the work so I looked for other staffing options. I came across remotestaff.com.au and found for a fraction of the price (Approximately 12k a year) I was able to hire someone overseas who doesn’t have the same opportunities that we take for granted, she was hard-working, diligent and very friendly to our customers at levels you seldom see in customer service these days.“
“Bringing my VA (Virtual assistant) on board has allowed me to sell my CV writing service and offer a better employment service to my clients, in turn helping more Australians get employed. Thanks to my assistant I have more time to focus on marketing and increasing my brand awareness whilst my remotestaff employee holds the fort and deals with all the calls and questions. The feedback I’ve received from my clients about my assistant has been fantastic!“
Tom Anusic APEC Sales Director http://www.cvgraduate.com.au
“I just transitioned from another outsourcing company that placed with me a legal assistant that supposedly had 3 years of experience and I was paying twice the price of what it being charged by Remote Staff . Remote Staff placed with me a far superior assistant who not only has greater abilities to the other outsourcing company's staff member, but the Remote Staff member has superior language skills to those of many of the local job applicants.
Keep up the good work!
Best regards,
James Loren
Miami, Florida, U.S.A.
“Remote Staff have empowered our web marketing/design business to push past 50 new clients this year. This success has only been possible through the support of Remote Staff contractors. I now have a web designer called Cat who totally gets what I need done on the first go - I couldn't be happier with her initiative, performance and communication skills. Remote Staff is now a critical component in our business and is enabling us to manage our growth while maintaining profit margins, ensuring a cost-effective service for our clients. I can confidently say that Remote Staff is the leading Australian supplier in offshore staffing solutions.“
Nick Jerrat, Thesis Edit.
“My experience with Remote Staff has exceeded our expectations on cost and benefit, the systems of communication where simple and reliable, The staff member you help find for us was perfect and I have to say will add great value to our organization.It is refreshing in this economic climate to have company like Remote Staff who really care about our success. “
Will Staughton Macau Capital Trust
“I have been amazed with the outstanding service, especially their customer/staff relationship managers Elaine. She has been fast and consistent in returning our calls/ emails and anything that needed urgent attention. It’s important to note that remotestaff.co.uk took the time to really provide solutions and I have witnessed first hand the level of care offered by remotestaff.co.uk team in treating our business like it was their own business!
I just needed to send this email to congratulate Remote Staff for having such a dedicated team, we have full trust that our business will be in good hands with and we have full confidence in continuing to grow our offshore staffing needs with remotestaff.co.uk. “
Emir M.
“I’ve had many interesting experiences with Chris J over the years; experiences that let you get to know the quality of the man and his soul. I’ve seen him not panic when he was in the cockpit of my plane when it caught on fire. I’ve seen him jogging on a beach with a smile on his face just days after a brain tumour operation. Whatever Chris J may teach or offer you will be useful, but it’s the character of the man I
most admire, and in due course you will too.”
Peter Bond $1.5 Billion dollar LINC Energy company chief, Peter Bond,
now in the top 200 BRW rich list has this to say about Chris J:
A Leading Australian broadcaster from 2UE Radio interviewed Chris J a few years ago on his talk show and introduced Chris as “An Amazing young man who can inspire”.
John Laws
"I have to confess I have been unbelievably impressive working as a sub contractor with Remote Staff. Not to be a suck-up (excuse my term) but REALLY..my Remote Staff experience is just the most satisfying job experience I have ever had. I never experienced a delay with my payroll which is the very,very important. The in-house staff are very (virtually) approachable, totally an open-door management policy.
Having a VA job seems to be an unfulfilling job for some because you just got to stay home and sit in front of your computer, click that mouse, type something, call someone to sell something..It's true I get to do all that (not yet on hard core selling though) but it's not at all unfulfilling or a no-brainer. In fact, it's challenging and if you think you need a "chill-ax"(slang: chill-relax) job then Remote Staff is not for you..Basically the whole scenario is..This job is your typical work in the corporate world or call center industry but you just don't get to travel long hours to get to your job because it's right there, within an arm's reach..All I am saying is..work standards should not diminish when you get a REMOTE STAFF job..In fact, you should even find more ways to "schmack (is that an actual word?!) yourself in the face" and motivate yourself to meet or go beyond your client's expectations. Your client has a business to run and most of the time you will be left on your own..And that is were the dilemma starts..when you are alone..what will you do? "sleep" on the job? or have the integrity to live up to the work standards you claim you possess during your job interview?"
Gwenn
Virtual Assistant
(for remote staff client)
"Remote Staff has been the best kept secret around. I'm so glad my competitors don't know about it! We hired a personal assistant and she has been fantastic. We are now hiring more staff as well. It's amazing how talented the staff are that are working with us now. They are so professional and have a very strong work ethic. More importantly, they truly do care about our success, and that is the most value of all. They are reliable and task oriented, exactly what you want in a staff person. Remote Staff is a world-class company and their staff they have access to are second to none."
Ari Galper, Founder, Unlock The Game & ChatWise,
http://www.ChatWise.com
